Computer/Network Support Engineer

Location: Charlotte, NC

Type: Full Time

Min. Experience: Entry Level

Uptime is currently seeking its next Computer/Network Support Engineer. The Computer/Network Support Engineer is an entry level position responsible for resolving customer service support requests relating to desktops, laptops, servers, & networking equipment.

Responsibilities

  • Troubleshoot & resolve IT issues remotely (via phone/email) and on-site (at client sites)
  • Assist Project Engineers with the on-site portion of PC/printer/network implementation & replacement projects
  • Maintain accurate time entries, ticket notes, and other documentation in Uptime's internal systems

Requirements

  • Eager learner who picks up new technologies easily and can become proficient in a short time
  • Excellent troubleshooting capability
  • Strong verbal/written communications skills
  • BS in Information Technology or related field
  • Ability to work flexible 8-hour shift (beginning as early as 7am, ending as late as 7pm) as may be assigned
  • Available for occasional after hours or weekend project work
  • Ability to achieve relevant vendor certifications
  • Possess valid and clear driver’s' license
  • Ability to travel with own vehicle
  • Must be able to lift/maneuver up to 50 pounds

Preferred Qualifications

  • Experience with Office 365 Apps (Exchange Online, SharePoint Online, OneDrive for Business, & Skype for Business)
  • ​Ability to perform basic network troubleshooting
  • Experience with Mac OS X
  • Experience with iOS, Android, & Windows Phone
  • IT Certifications (Microsoft, CompTIA, etc)
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